SHIPPING POLICY
Last updated: September 24, 2026
ORDER PROCESSING
Orders are generally processed within 2–5 business days, excluding weekends and public holidays. Processing may take longer during sales, product launches, holidays, or other high-volume periods.
Preorder or made-to-order products may have different processing times. Any different estimate will be stated on the applicable product page or communicated to you.
SHIPPING RATES AND DELIVERY
Available shipping methods, charges, and estimated delivery times are displayed during checkout. Delivery estimates begin after an order has been processed and are not guaranteed arrival dates.
Delivery may be delayed by carriers, weather, customs, holidays, incorrect addresses, or circumstances outside our reasonable control.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation containing tracking information after your order has been dispatched. Tracking information can take time to become active.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate delivery address. Contact [SUPPORT EMAIL] immediately if you notice an error. We cannot guarantee that an address can be changed after processing or shipment has begun.
Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping charge before being sent again.
INTERNATIONAL ORDERS
International orders may be subject to import duties, taxes, customs charges, or brokerage fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.
Customs processing can cause delays outside our control.
LOST, DAMAGED, OR DELAYED PACKAGES
If your package is substantially delayed, arrives damaged, or appears to be lost, contact us at [SUPPORT EMAIL] with your order number. We will help investigate the issue with the carrier.
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbours, and the carrier before contacting us.
We will comply with all obligations imposed by applicable consumer-protection law.
For shipping questions, contact [SUPPORT EMAIL].